1 (192. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. The only fix I've found for this is to limit my upload speed. 8. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. The latency test I was doing was on the Virgin app to my mobile phone. 8 (Google DNS) or 208. Rebooting. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. Mobile Your Account. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Download and Upload speeds that im getting are as. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 9 and test again. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. ”. on 15-06-2023 17:04. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. You’ll currently pay £45 per month for Gig1. 24-02-2023. 00. Unbearable latency, lag spikes & packet loss for 1. 1 (Cloudflare DNS) has quadrupled to 45-65ms . from the network to the Hub or occurs from the Hub over the WiFi links to your devices. In response to Sabrina_B. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Simply test your broadband service, and if we find an issue we can help with a fix online. BQM: Downstream bonded cha. Let us know. on 11-02-2022 16:56. In response to Zoie_P. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. 8 and secondary to 9. I base this on the very high latency that magically improves at 12:30am - a classic symptom. 4. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. Running test via Thinkbroadband high latency spikes and packet loss. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. cpl and hit Enter. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. My goal is to reduce latency and jitter such that the delay and buffering on a real. Hi @buchosmambo 👋. I've done a full reboot of the router and my Decos. 1 modem mode. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. Tap the results to find out more about the issues, and when we expect them to be fixed. Yes, intel released a fix and eventually virgin got it rolled out. No underfloor heating. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. For all issues we recommend a reboot. 1. Periodically I have some kind of high ping problem:ping 8. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. 0%. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. BQM graphs of the last 3 days. More. This can be replicated via WiFi. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. This is just a technical te. F010337396 is the fault number for your records. Start a broadband monitor now. The good news is that people are reporting an improvement. 9 out of the 30 customers on that specific cabinet were due a. Random high latency/packet loss. Today we wanted to share a quick update. 168. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. If it is still poor, change primary DNS to 8. Hi, I've been experiencing very. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. As a quick recap. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. 100. rdf82. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. Yes, the issue is having done various test for latency through WiFi to the hub. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). It appears to be a due to a routing choice which appears to go via US servers. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. No issues. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Hi all, First post here. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. I know the sky was in a different socket (e. 9. Make sure your connection to your router is at least as fast as your Internet connection itself. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Connect your device to Hub 3 using WiFi or wired mode. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. This can be replicated via WiFi. on 04-02-2023 20:28. 168. There's a big thread on the 'Talk to Virgin Media' forum on. 168. Latency is effected by anything but bandwidth. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. e. Broadband only plans with FREE setup, prices from £28. Packet loss/Latency issues. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. Leave it off for about 10 seconds. Teams call constantly freeze, Jitter and Latency very high from Hub. 0 Kudos. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). Reply. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. Flag for a moderator. Had a new Virgin installation at my new house back in Feb. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Hoping someone can help. Broadband in the UK is broken, but we’re here to make things better. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. . Download and upload - 5057307. virginmedia. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. Virgin Media Community; Broadband; Gaming Support; High latency; Options. 1) 192. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. I was told it was my network, I was very sceptical as it. Now my speeds have gone from 10mb to 390mb download on virgin 350. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. See on. network. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. If so run the VPN software on it and connect the XBOX via it. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Download speed, ping and latency are fine. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Use a cable connection. Options. Multiple broadband speed tests over time can show if and when speed fluctuates. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. RTT usually involves three steps: The. Sign in . Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Contract includes £15/month for 6-months, then £30/month thereafter. vpn latency when working from home. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. 7 Mbps (mean 119. 1) 5. 0. The latency test I was doing was on the Virgin app to my mobile phone. 1 GB/s download according to Samknows). Need to contact Virgin Media Customer Services?. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. 168. The only fix I've found for this is to limit my upload speed. The best times to game online or make big downloads, for example, would be when connection is fastest. SNR (signal to noise ratio). Options. . When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. Hub 3 are DOCSIS 3. Simply test your broadband service, and if we find an issue we can help with a fix online. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Current latency to alternate DNS servers such as 8. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. 1. VM cable was only laid in my area last spring and made available for installation last summer. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. 1 53700000 36 5120 KSym/sec 64QAM 2. 8. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. Ookla measured the average latency on Starlink in the UK at 37ms. I had no issues there at all. QuickStart, set up and connections. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. . If needed you can book a technician, order a replacement WiFi Hub, or. Modem is still rubbish, but if used in modem mode there are no latency spikes. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. danielefc. 3 5120 64 qam 2 5 49600051 41. Re: High ping and latency. 67. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. When you download anything – even just a web page – you are sending a request to a remote server. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. 4 / 5 based on 675 reviews. 0. The estimated repair time is now: 01/11/2022 12:40:00. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. over RFoG, then this is less of an issue. The wider internet can also suffer traffic problems which can increase latency. 1 (192. Currently on hold with VM customer support, who are having a tough time understanding. Regular readers will recall that we first spotted a smaller batch. Looking at your broadband quality monitor graph your broadband performance is excellent. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 8. 1. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. 168. Cable Modem StatusItem Status Comments. And my uploads are perfect. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. on 25-11-2021 20:07. We have the 350mb package and speed isn't actually an issue, its latency. 8. I have only split 2. We're carrying out some final checks to confirm this. If you deny all traffic, by default, that also denies SSH. Looking at your broadband quality. QuickStart, set up and connections. ALLM and VRR are also known as ‘game mode’ on some TVs. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Calls over internet issues with Virgin wifi. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. 17-07-2023 There are a few common causes of high broadband latency. just general stuff. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. Re: High Latency for over 12-18 months. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. Browse Virgin Media Virgin Media Community. 350mb, HUB3 in Reading area. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Different upstream speeds are available at either 2Mbps. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. I have issue with my wifi in general since the start of my contract. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. 60 to £33. If I connect using a UK VPN and ping 1. Networking and WiFi. Also took the option of a mini TV streaming box. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Gaming doesn’t need blazing fast speeds. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. e. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. Hey @J4cko,. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. The wider internet can also suffer traffic problems which can increase latency. 0 and 3. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. 222 (OpenDNS) is normal at 8-15ms. All its engineers are on our doorstep here in Essex. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. I base this on the very high latency that magically improves at 12:30am - a classic symptom. 168. i have typical devices connected. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 18 months. 1. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Just extensive internet blackouts and generally high jitter. Re: High Latency for over 12-18 months. 4-6. Right now the following benefits of FTTP over Virgin Media/HFC. 8. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. 9 458395984 3. In the past month, ping latency to 1. 2 39400000 35 5120 KSym/sec 64QAM 4. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. 30-03-2022 08:00 - edited 30-03-2022 08:03. Well-informed. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. . This is my BQM. Speed tests over wired connection show varied results (screenshots. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. . I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. We would like to show you a description here but the site won’t allow us. Packet loss is where some bits of information are lost. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 82. I have rebooted all devices (VM Hub, my own router. The 3. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Until VM reach a threshold on your segment, they will probably not do anything. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Choose your location to check coverage speeds in your area. 0. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. (step-by-step information on troubleshooting the most common. Many thanks for advice and help. Called automated number - no issues detected. on 21-11-2022 16:36. Download speed, ping and latency are fine. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). In some cases, you might be able to fix internet lag by changing how your device interacts with the network. Re: Really bad ping/latency issues in games and apps like discord. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. Looking at your broadband quality monitor graph your broadband performance is excellent. 8 million premises since it began some years ago (c. Thanks for your post. The issue occurs over several different games, so the problem is common to me. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Please let me know how you get on and if any of these steps have helped. Upload speed and latency isn’t. Rang up virgin media loads of times but they don’t - 5211531 - 2. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. 62. It appears to be a due to a routing choice which appears to go via US servers. I wa. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. Also. 65. 95 a month Save £10 a month for 12 months. Patiently looking forward to a FTTP choice in my area. This is causing problems in games but also causing stuttering and drop outs when doing video calls. Rebooting. Bandwidth measures how much data your internet connection can download or upload at a time. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. . Well, we don’t think that’s right. This can see latency times become very slow (double or more vs the usual baseline). i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Here we will see the SSID / password settings for the WiFi bands. 5. Switch off your Gigacube and take out the SIM card. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. Follow these steps: 1. Adam182. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. . My latency in game varies from around 200 up to 800, and. For the test to the Hub, expect to see a result. on 23-03-2023 13:07. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Broadband, Voice and TV fault. e. Day by day my latency gets worse and worse. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Check your in-game region. TV via Freeview and smart TV apps. 1) 192. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). I upgraded to a 500 mb/s contract and got a hub - 5262735. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. Black Friday sale ends on 27th November. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. 4. Had an ongoing issue in our area for a while, high latency making working from home impossible. just general stuff. We hope to have this fixed by: 00:00 . Sadly - 5243564. For about 1. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.